Service Test Result 3
 

 

Question

Based on vehicle age, when do clients stop coming to the Dealership for service?

Department

Service

Data / Totals

Work Orders

Series / Column

 Model DW Model Family (Accord, Civic, CRV, Odyssey), Dw Model Year (1997 2005)

Category / Row

Time Year (2000 2005)

Filter

 

Chart Type (Subtype)

Line (Smooth Line with Markers)

Conclusion

Clients tend to use the Dealership for maintenance and service for the first 3 to 4 years of their vehicles. Either Service marketing is required to bring the clients back, or Sales marketing to promote new vehicles for these clients.

 

 

Date Conducted by ML of Trilog with dealership General Manager on 12 Jan. 2006